FAQ – Frequently Asked Questions

General Questions

Are all plants truly unique?

Yes. As they are natural products, each plant is unique. Trunk shape, growth, leaf structure, and crown may vary slightly from the product images. It is precisely this individuality that makes each plant special.

Are the plants shown original images?

Yes. We strive to present our plants as realistically as possible. Depending on the season and growth, natural differences may occur.

Are the plants suitable for outdoor use?

Most of our plants are ideally suited for the garden, terrace, or entrance area. Information on the ideal location can be found in the respective product description.

Order & Delivery

How long does delivery take?

Delivery usually takes 3–10 business days. For particularly large plants or freight forwarding deliveries, the delivery time may vary. The estimated delivery time can be found on the respective product page.

Do you also deliver abroad?

Yes. We deliver both within Germany and internationally. If the shipping costs for your country are not automatically displayed, please contact us for an individual quote.

How are large plants delivered?

Large olive trees, bonsais, and solitary plants are securely packaged and delivered either by freight forwarder or a suitable transport service, depending on their size.

Do I have to be home for delivery?

Yes. For freight forwarding deliveries, an appointment is usually made so that the plant can be handed over safely.

Care

How do I care for my olive tree?

Olive trees prefer a sunny location and well-drained soil. Water regularly, but avoid waterlogging. Further care instructions can be found on the respective product pages.

Are the plants winter-hardy?

Many of our plants are conditionally winter-hardy. In case of prolonged or severe frost, we recommend suitable winter protection or frost-free overwintering. Information on this can be found in the respective product description.

Do I need to repot the plant immediately upon receipt?

No. Our plants can initially remain in the delivered planting container. Repotting is only recommended when the plant receives its permanent final location.

Returns & Complaints

What do I do if my plant arrives damaged?

Please check the delivery immediately upon receipt. If there is transport damage, photograph it and contact us within 24 hours via email. We will arrange a solution as quickly as possible.

Can I cancel my order?

Yes. Consumers generally have a statutory right of withdrawal. Further information can be found on our Cancellation Policy page.

Payment

Which payment methods are accepted?

Depending on availability, you can pay with PayPal, credit card, Apple Pay, Google Pay, Shopify Payments, or Klarna, among others.

Contact

I have another question.

Our customer service will be happy to help you.

📧 Email: [Your Email Address]

We look forward to hearing from you.